Refund Policy
Thank you for shopping at RRstore. We strive to provide you with high-quality wall frames and excellent customer service. However, if you are not satisfied with your purchase, we are here to help.1. Eligibility for Refunds
- You must notify us within 14 days of receiving your order.
- The wall frame(s) must be in original condition, undamaged, and unused.
- Custom-made or personalized frames are non-refundable unless they arrive defective or damaged.
2. Non-Refundable Items
- Gift cards and promotional items are non-refundable.
3. Refund Process
- To request a refund, contact us at [rrstore.contact@gmail.com] within the specified timeframe.
- Provide your order details (order number + reason for the refund).
- Our customer support team will guide you through the return process.
- Once we receive and inspect the returned item(s), we will process your refund.
4. Refund Methods
- Refunds will be issued to the original payment method used during purchase.
- Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
5. Return Shipping
- If the return is due to our error (wrong item, defective product), we cover the shipping costs.
- If the return is due to a change of mind, the customer is responsible for the shipping fees.
6. Damaged or Defective Items
- If you receive a damaged or defective item, notify us immediately.
- Provide clear photographs of the issue for assessment.
- We will replace the item or issue a refund based on product availability.
7. Cancellation of Orders
- If you wish to cancel an order, contact us as soon as possible.
- If the order has not been shipped, we will cancel it and issue a refund.